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Need further help? Please share your order ID with your query at help@diyaonline.com

ORDER RELATED

  • How can I track my order?
  • Can I change or cancel my order?​​
  • I received faulty item, what do I do?​ ​​
  • Why was my order cancelled?
  • Where can I find my order number?​​​
  • I received an incorrect item, what do I do?​​
  • Need further help? Please share your order ID with your query at help@diyaonline.com

Refunds Related

  • How long will my refund take?​​
  • ​I can't see the refund on my bank statement​
  • ​I am outside of the returns policy, can I return?

RETURN RELATED​

  • How to return my order? ​Dissatisfied with your order?​​
  • What’s your policy?
  • How long can I return my parcel in?​​ ​
  • ​What is the return address? 
  • ​There wasn't an invoice in my parcel, how can I return?​ 
  • ​Do you return the shipping charge?​ 
  • ​Have you received my returned item(s)?
  • Need further help? Please share your order ID with your query at help@diyaonline.com

Payments & Promotions​

  • Promotions and Discounts
  • How can I pay for my order?
  • Apple Pay Enquiries​​​
  • ClearPay Enquiries​​​
  • Payment Declined
  • Payment Error​​​
  • Need further help? Please share your order ID with your query at help@diyaonline.com

Product Related

  • Item out of stock?
  • How does your sizing work? ​
  • Need further help? Please share your order ID with your query at help@diyaonline.com

Account

  • How do I change my email address?
  • How do I change my shipping address​?
  • How do I change my contact preferences? ​ ​
  • How do I change my password? ​ ​
  • Need further help? Please share your order ID with your query at help@diyaonline.com