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Ordering

Online

You can order online at Diyaonline 24 hours a day, 7 days a week.

By Email.

You can contact our customer service department at help@diyaonline.com (Monday to Friday) 09:00 - 21:00 GMT.

BFPO Orders

We are unable to accept and process orders that require delivery to the British Force Post Office (BFPO).


Payments

Payment

Payments can be made with all major credit/debit cards and PayPal through our secure payment gateway.


Clearpay

Payment : Clearpay customer are required to make their first payment at the time of purchase. Three payments are deducted automatically every 2 weeks in equal installments from your selected payment method. You can log in to clearpay to make your payments before they are due. You can log in to your clearpay account anytime to view your payment schedule or make a payment before the next due day. Clearpay is only available to customers with a UK billing address. Customers with international billing addresses will not be able to create an Clearpay account. A late payment fee of will be £6 charged to your account if funds are not available when the automatic payment is due. An additional fee £6 will then be charged if the missed payment not made within 7 days. Late fees will not exceed 25% of the total order. Please see Clearpay payment purchase agreement.

Delivery : Clearpay orders are delivered within our standard shipping timeframes like any other payment methods used from Diya.


Kindly do the section for F&Q'S also. 

For more information relating to ordering and payment, please see our Terms & Conditions