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Dissatisfied with your order? No worries. We've made the returning process fuss-free, just make sure that you:
We’ll accept returns for any of the following reasons:
We’re unable to accept returns of the following items, for hygiene reasons:
Unfortunately, if any of the above items are returned, we won’t be able to offer a refund and the items will not be returned.
We always recommend that you use a tracked delivery option when sending parcels back from both within and outside the UK. Send your return to:
Diya Online 320 Selbourne Road Luton LU4 8NU United Kingdom
Should you wish to return items purchased online to the Diya Store then simply package your item/s with your completed returns note, where a drop off service is available. Confirmation of your parcel drop off will be provided to you, and the parcel will then be passed for processing in accordance with our returns policy. Please note we are unable to exchange items purchased through Diya Online with items available in the Diya Store, a new transaction will need to be completed in store. Please note that we comply with all distant selling regulations and your statutory rights are not affected.
We’re currently not able to offer online exchanges, so simply follow all the steps to return and place a new order on-site.
Please allow 14 days from the date you return your order to us for your refund to appear in your bank account. If you’re ordering in a currency other than Pounds Sterling your refund will be issued in your local currency at your bank or card issuer’s exchange rate. Remember that unless your entire received order is faulty, we won’t be able to offer a refund on shipping costs.