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Dissatisfied with your order? No worries. We've made the returning process fuss-free, just make sure that you:
We’ll accept returns for any of the following reasons:
In case, a customer refuses to accept the parcel for one of the following reason, but not limited to these: customs, taxes and/or duties, the shipping costs will not be refunded. Moreover, the customer will also be charged for the return cost of the parcel, as per the costing provided by the carrier, which may or may not be the same as outbound shipping cost
We’re unable to accept returns of the following items, for hygiene reasons:
Unfortunately, if any of the above items are returned, we won’t be able to offer a refund and the items will incur a return postage charge or may not be returned.
We always recommend that you use a tracked delivery option when sending parcels back from both within and outside the UK. Send your return to:
Diya Online 320 Selbourne Road Luton LU4 8NU United Kingdom
We’re currently not able to offer online exchanges, so simply follow all the steps to return and place a new order on-site.
Please allow 14 days from the date we receive your return for your refund to be processed. If you’re ordering in a currency other than Pounds Sterling your refund will be issued in your local currency at your bank or card issuer’s exchange rate. Remember that unless your entire received order is faulty, we won’t be able to offer a refund on shipping costs.
For any queries regarding your return/exchange please email us at email@example.com
Please see our Terms and Conditions for further applicable information.