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SHOP KIDSWEAR STARTING £15
Shop Now>

EID SHOP | 500+ NEW STYLES 
Shop Now>

EID GUARANTEE | WORLDWIDE DELIVERY
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DELIVERY INFORMATION

See below information about international shipping options.
  • Delivery
Deliver To United Kingdom change

  • UK Mainland

    Standard Delivery

    Get your items delivered within 2-3 business days
    £4.95

  • Next Day Delivery

    Get your items delivered to you next business days
    £6.95

  • Next Day Delivery Before 12:00

    Get your items delivered by next day before 12:00
    £12.00

  • Next Day Delivery Before 10:30

    Get your items delivered by next day before 10:30
    £18.00

  • Saturday Delivery

    Get your items delivered on saturday
    £10.00

  • Saturday Delivery Before 12:00

    Get your items delivered on saturday before 12:00
    £15.50

  • Saturday Delivery Before 10:30

    Get your items delivered on saturday before 10:30
    £28.50

  • Sunday Delivery

    Get your items delivered on sunday
    £12.00

  • Sunday Delivery Before 12:00

    Get your items delivered on saturday before 12:00
    £16.00

  • SCOTTISH HIGHLANDS & ISLANDS

    Standard Delivery

    Get your items delivered within 2-5 business days
    £10

  • CHANNEL ISLES & ISLE OF MAN

    Standard Delivery

    Get your items delivered within 2-5 business days
    £14

Need More Information?

See our Delivery FAQ

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Diya Online is your one stop solution for every ethnic and festive need. From salwar kameez, Pakistani suits, designer sarees, anarkali suits, sharara suits to lehenga choli, you name it and Diya Online has it all for all its online customers based in the United Kingdom and otherwise. Not only this, Diya Online has a wide variety of Indian men’s wear and kid’s wear including kurta pajamas.

Furthermore, no occasion is complete without the perfect clothes. Diya online has the perfect Pakistani designer clothes for Eid; unique Indian ethnic dresses for Diwali functions; exclusive designer sarees and designer lehengas for your own wedding trousseau, and, stylish kurtas for women for casual wear. In addition to that, Diya online has made it hassle free for its customers to buy clothes online. This online shopping platform is easy to understand and provides every service from size guide to tracking shipments. Moreover, all the Indian and Pakistani dresses are available in all sizes ranging from XXS to XXXL. Huge variety is available in plus sizes as well. Returns and exchange are also easy, keeping the customer comfort in mind.

Talking about the variety, Diya online regularly updates its collection owing to the changes in trend, bringing forward only the latest designs for you to look ravishing in. The price range is suitable for all buyers and the website regularly offers extravagant discounts to its customers. In addition to this, Diya Online provides designer suits that are stitched as well as unstitched. This makes the clothes highly versatile. You can choose from the designs offered or you may get it stitched accordingly.

Also, the mixture of Indian and Pakistani variety, helps you make a colourful and diverse closet. To help you look even more charming, Diya Online has all the accessories you could ask for. Earrings, bangles, payal, tikka, passa - all that you need to elevate your look, Diya has it all. It even has the perfect juttis to compliment your ethnic look.

The men’s wear is no short of variety. Kurtas, jubbas, jackets, juttis, kussa, stoles and what not. From top to bottom, Diya offers the complete look on a single click. Has online shopping been ever so easy? No scrolling, no searching, everything in one place. And the good news continues – you can shop for your kids from Diya Online as well. There is a huge variety of beautiful suits in latest designs for your pretty girls. Even the kid’s section has all the variety from salwar suits to sharara suits to lehenga cholis. The colours and the designing will leave you awestruck. Besides, there is a huge collection of kurta pajamas in different styles for your little boys.

What are you waiting for? A myriad of beautiful dresses is waiting for you and that too on a single click. One place for all your needs and all your family - Diya Online is a reliable name in the name of fashion. So, buck up and buy all your festive and ethnic needs in one of the most trusted online shopping websites in the UK.

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©2023 RSG ONLINE LTD All rights Reserved

Diya was founded in 2005, when our founding team initially saw a niche in the market for an affordable, off the peg, ready-to-wear Asian fashion​ collection. With a strong understanding and experience in retail, Diya grew its retail brand into the online world. Besides the initial challenges and​ struggles with launching Diya as one of the first Asian fashion online labels, our team was adamant on getting our brand story available to the modern ​fashion forward woman.

Diya’s comprehensive women’s wear edit is inspired by international runways, celebrity looks and on-trend styles. Our team of buyers work constantly ​to bring together a curated edit of ethnic wear, which ensures versatility and style.​

As Diya grew online, so did our product portfolio. We subsequently ventured into our own Men’s, Kids and Accessories labels to fortify our offerings.​ Our commitment to featuring the best value and unique outfits, inspired by western silhouettes, rich fabrics and artisanal embroidery techniques, ​were available to the wider market.​

Today, Diya has an international presence in over 100 countries, throughout the UK and much further afield. We are recognised for our unique identity ​and distinctive designs, inspired by mesmerising colours, patterns, textures and hand-craft techniques from around the world.​

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  • Return policy
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Policies

Click & Collect Information

FREE Click & Collect available within 1 hour at the Diya warehouse! Collection on Saturday 30th April 2022 and Sunday 1st May 2022, between 11am and 4pm only.

Customers should arrive to collect their order after one hour of placing their order, not any sooner. Please ring the buzzer (intercom) when you arrive at the Diya warehouse and have your ID and order number ready. You will not be permitted entry in the warehouse for health and safety, you will remain outside the building.

How does Click & Collect work?

Our FREE Click & Collect service will ensure your order is ready for you within 1 hour at the Diya warehouse. This is subject to opening times, order volumes and the time the order is placed. We will hold your Click & Collect order until 4pm on Sunday 1st May 2022, at which time it will be cancelled and refunded back to your payment source.

To place a Click & Collect order, simply select this option on the checkout page. You will receive two emails.

  • The first one is to let you know we have received your order.
  • The second one is advise you of the collection details (address).

Orders will be ready for collection Saturday 30th April 2022 and Sunday 1st May 2022 during the hours of 11am to 4pm only. We cannot hold orders longer than this. When you are ready to collect, please bring your order number (confirmation email) and photo ID (passport or driving licence), only the person who placed the order can collect the order. Any uncollected orders shall be processed for cancellation on Sunday 1st May 2022 at 4pm.

Please do not travel to the Diya Warehouse until 1 hour after your order was placed. Before you travel to your local store, please ensure you have the following:

  • Your order confirmation email.
  • Photo identification of the person who placed the order (passport or driving licence).

If you order a large or heavy item, please ensure you have the means to easily collect the item.

Will I be charged if my Click & Collect order was cancelled?

You should have received an email to confirm your order has been cancelled. There is no further action required by you and your payment will be refunded back to you with at least 2-3 working days.

Are Click & Collect orders discreetly packaged?

Please note your Click & Collect items will be packed in Diya branded courier packs, after the item/s are scanned.

Click & Collect Terms & Conditions

All Click & Collect purchases are subject to Diya’s Terms and Conditions. In addition, please see below Click & Collect terms and conditions.

  • When placing an order on our website, you will be given the option to choose our Click & Collect service where available, which will allow you to collect your item(s) from the Diya warehouse.
  • On placing a Click & Collect order, you will immediately receive an email confirming your order has been received and is being processed.
  • When you place your order, you will be requested to provide payment details. In providing these details you confirm your consent to us completing taking payment whereby a standard fraud security process is completed and funds are debited.
  • Where your order does not progress or is cancelled for some reason, you will receive an email confirming this position.
  • In the case where your order contains a number of items and one or more of them is not available, you will receive an email confirming the item/s have been refunded and that the remainder has been processed for collection.
  • On arrival at the Diya warehouse you will need: 1) your unique Order Number (confirmation email), 2) Photo Identification of the person who placed the order (passport/driving licence).
  • Please do not arrive until 1 hour after having placed your order. We will make every effort to ensure your selected item(s) is available for collection within the indicated timeframe.
  • Your contract with Diya comes into effect when the order is placed and payment is taken.
  • If you do not collect your order within the indicated timeframe, your order will be automatically cancelled and refunded, and you will receive an email confirming this order status.
  • On cancellation of your order, please allow at least 2-3 working days for the refund to clear and show back in your account.
  • We cannot be held liable for any losses or costs arising where an item is unavailable.

Track my order

You can find it in the order confirmation email you received when you placed your order

Policies

Delivery

We offer a multitude of different shipping options globally, click here to find out more on costs & transit times.

All UK and Off Shore deliveries are made Monday to Friday between 09:00 to 17:00, this excludes Bank Holidays, weekends and where a next day or timed option has been selected. We do not deliver on weekends unless the Saturday or Sunday delivery option has been selected.

A signature is required upon delivery, and most deliveries will be attempted twice, unless there is an address problem. If you are not available to accept delivery the courier will leave a calling card and/or send a notification via SMS or email to advise that delivery has been attempted (please follow the instructions on the calling card, SMS or email). Please note that the courier may also leave your parcel with a neighbour. If the parcel is not successfully delivered to you within 2 weeks the parcel will be returned to us.

You will be able to track your missed delivery by logging on to www.dpd.co.uk or www.dhl.com (depending on the courier you have selected) and entering in your tracking reference number, which would have been provided to you on the dispatch notification email/SMS or card left by the courier. If your parcel is returned to us there may be additional postage charges applied for further re-deliveries.

During busy periods deliveries may take longer. If you have not received your order and more than 5 working days have passed since ordering, please contact our Customer Services Team, or email us at help@diyaonline.com

Delivery Options

Timed delivery options are available on orders placed before 5pm Monday to Thursday. Orders placed on Friday before the 5pm deadline will be delivered on Monday (excluding bank holidays). Anything received after the Friday deadline will be delivered on Tuesday.

Timed deliveries are only available to certain areas within the UK, and can only also be made if all the items ordered are in stock and the address/contact details provided are correct. All deliveries are made from Monday to Friday (excluding bank holidays), unless the Saturday or Sunday delivery option has been selected. Both Saturday and Sunday deliveries are not available to all postcode areas within the UK.

Internationally, we also offer a range of standard and express delivery options.

 

Duty & VAT

All deliveries to the destinations outside the EU are subject to import duties and taxes, which are levied by the importing country at the time of delivery arrival in your country. All applicable duties, fees and any additional charges for customs clearance will be the responsibility of the customer.

The price displayed for goods/services remains the same for all customers regardless of the country of delivery. For deliveries to the EU, this price includes VAT (or VAT equivalent) at the current rate. Although this price is the same for deliveries outside the EU, where VAT (or VAT equivalent) may not be applicable, customers are not entitled to any discount or refund to account for the differences in tax treatment and will pay the same price for the item as a customer placing an order for delivery to the EU (including the Channel Islands and Canary Islands). Other components of the total price at the checkout, including delivery charge, will vary for each customer.

Postage

Once your order has been dispatched, you will receive various notifications from the courier either by email or SMS, to keep you informed about your forthcoming delivery. If you do not hear anything or still don’t have your order after 10 working days after having placed your order, then please contact us at help@diyaonline.com

Postage promotions may be on offer via our website and call centre, with varying minimum spend values. These offers are only applicable for mainland UK customers. Northern Ireland, Scottish Highlands, Isle of Scilly, Isle of Man and all EU and Non-EU Countries are excluded from this in their entirety.

For any queries regarding your return/exchange please email us at help@diyaonline.com Please see our for further applicable information.

Policies

TERMS & CONDITIONS

Please read through the following carefully before placing an order. By using this website and/or placing an order, you agree to be bound by the Terms & Conditions set out below.

These Terms & Conditions are set out on the basis of which you can use our website, call centre, and stores to place orders for items from Diya Online (RSG ONLINE LTD). By ordering/purchasing goods from Diya, you are deemed to have understood and accepted these terms.

The supplier of the goods featured is RSG ONLINE LTD Registered office 86b Albert Road, Ilford, Essex, United Kingdom, IG1 1HR. Registered at Companies House number 10288900. VAT Registration No. 251785881.

You may contact us by email at help@diyaonline.com .

We may contact you by email, texts, or telephone with relevant offers.

  • General
    • All measurements are approximate.
    • The colours and designs displayed on the website are as accurate as the photographic and production process will reasonably allow.
    • All risks in the products we supply to you, in particular, the risk of any loss or damage, shall pass to you on delivery of the products to the address you specify while placing your order. Ownership of the products shall not pass to you until we have received payment in full in respect of such products.
    • We shall not be liable for any indirect losses you may suffer, including any loss of profit, income or anticipated savings as a result of our failure to comply with these terms.
    • These terms, constitute the entire terms on which we will provide products to you and cancel and supersede all prior arrangements and representations, whether verbal or written.
    • We may amend these terms from time to time at our discretion without notice to you. Any amendments will be posted on this website and will supersede any terms and conditions previously published by us.
    • No delay or failure by us in exercising or enforcing any of our rights or remedies under these terms shall operate as a waiver of those rights.
    • If any one or more of the provisions of these terms should be held by any court to be unenforceable, such provision shall be validly restated to as nearly as possible approximate the intent of the clause and, if such clause cannot be restated for any reason, shall be severable from these terms and deleted.
    • You may not assign or sub-contract any of your rights or obligations under these terms to any person without our prior written consent. No third party shall be entitled to enforce any of these terms whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
    • All matters concerning and incidental to any offer or agreement for the purchase and sale of products from our website shall be in English and construed and governed according to English law and the English courts shall have exclusive jurisdiction in all such matters.
    • We do our best to make sure that prices are correctly shown but very occasionally a technical error may occur. If this should happen, we will correct the price and ask you to confirm whether you still wish to purchase the products at the correct price. If we are unable to contact you, we will treat the order as cancelled. We will not accept an order if there is a pricing error.
    • We do not allow a resale on any of our items.
    • The Content, the Trade Marks, nor any other portion of the Website may be used, duplicated, copied, sold, resold, modified or otherwise exploited in full or in part for any purpose without our prior written consent from the management.
    • If you are not happy with any product we supply, you can return the item for a refund, or contact our customer care at help@diyaonline.com
    • RSG Online Ltd. reserves the right in its sole discretion to refuse service at any time. Sale of any goods or services is subject to availability.
    • These terms and conditions do not in any way affect your statutory rights.
  • Order Process
    • Please make sure the email address you provide us with is correct and your mailbox is in proper working order. All Order confirmations and acceptances are sent to that email address. If you do not receive a confirmation email, please check any other folders you may have for Order communications.
    • Please note in particular that:
    • Whilst we try to ensure that all details (including prices) displayed on this Website are correct and up to date, sometimes products may be incorrectly priced.
    • You must ensure that prior to placing an order; you have checked all relevant details including your country. Please check the Products you have selected earlier, as their price details may have changed since you last visited this Website.
    • Product prices shown on the Website may change from time to time, for example, if the product you are ordering is subject to a promotional discount or offer, which is either applied or withdrawn during the selling period. Please note if a pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing, we do not have to provide the relevant products to you at the incorrect (lower) price.
    • All Products displayed on this Website are subject to availability and all orders are subject to acceptance.
    • All prices are inclusive of UK VAT (but do not include delivery charges that will be added to your total prior to you placing your Order).
    • We will not be able to process VAT refunds for international customers.
    • Custom charges may vary depending on the country of origin. International orders may be subject to local taxes, import duties or other local requirements.
    • Your payment card or PayPal account will be debited immediately, prior to processing and dispatching your order.
    • Orders are submitted via our Website in the following way:
    • Once you are ready to make a purchase, click on 'Add to Shopping Bag' to add the product you wish to purchase to your Shopping Bag. Then proceed by clicking 'Checkout' to log into our secure server to complete your Order.
    • You will be asked for your email address to proceed. At this point, you do not have to create an account with us but we require an email address to process your Order.
    • If you have already registered with us you may enter your sign-in details to access your account.
    • You will be required to enter your delivery and billing address details if this is your first Order or if you do not have an account. If you have an account, you can use the address details from your account or add a new delivery address. You will then be required to enter your payment details. We currently cannot store payment details so you will need to enter these each time you place an Order.
    • If any delivery charges are payable these will then be added to the amount you will be charged. Before checking out, you must confirm you wish to make an Order and accept these Terms of Sale.
    • Once you have completed your Order, you may create an account with us, which requires a password. You must keep this password confidential and must not disclose it or share it with anyone else. The address that you register with must be the address that your payment card statement is sent to; however, you can use a different shipping address.
    • Once you submit your Order, we will then send you a confirmation email to acknowledge that we have received your Order and that your Order has been accepted by us (“Confirmation”). At this point, the contract between us ("Contract") is formed and we will process the payment details you have given to us to make payment for your Order.
    • You will receive a further email or a text from us confirming dispatch of the Product(s) to the shipping address you have requested.
    • You should check each email for accuracy and let us know immediately if there are any errors.
    • When you submit your Order, you are offering to buy the Product(s) at the price set out in the Order. Prices are checked regularly. However, if we find the price has changed, or that there has been a pricing error due to some technical issue when we receive your Order, we will contact you and ask if you wish to proceed at the correct price.
    • If there are any problems with your Order (for example, we don’t have the products you wanted in stock, we can only fulfil part of your Order, or we find the price has changed), you will be contacted by a representative from Diya Online Customer Services.
    • If you have any problems with your Order, please contact our Website Customer Service Department through email at help@diyaonline.com . We are open on five days of the week, from 09:00 - 21:00 GMT (Monday to Friday) .
    • Please be advised that we are unable to rectify mistakes you have made on your Order, so do check it carefully before checking out. Please see the section below for your rights to cancel.
  • Payment
    • Payment may be made by any single method stated on our website; we are unable to process orders with more than one method of payment. We accept all major credit and debit cards We do not accept payment by cheque or postal order.
    • For security purposes, your billing name and address must match that of the Credit/Debit card used for payment. We reserve the right to cancel and refund any order that does not match this criterion, once the information has been received from your bank or payment authority.
    • The price displayed for goods and services remains the same regardless of the country of delivery. For deliveries to the EU, the price includes VAT at the rate of the country of dispatch. For deliveries outside the EU, the price remains the same but VAT is not charged and customers are not entitled to any discounts or VAT refunds.
    • A delivery charge will be applied at the time of checkout, please view our delivery section.
    • It is your responsibility to comply with all requirements imposed by local Customs authorities in relation to your order (including requirements regarding the provision of identification information in order to receive your order). We recommend that you make yourself aware of local import duties and any other requirements before placing your order.
  • Delivery
    • We deliver to any UK address as well as provide International Delivery. Please see our Delivery section for the country list and prices. All orders for international deliveries are subject to our Terms and Conditions. We do not deliver to PO Boxes, orders placed for these addresses will be cancelled and a full refund will be given, if you have already paid for the products. We also deliver to the Republic of Ireland.
    • We are unable to process orders for addresses that are within the BFPO or other Militaries around the world.
    • Orders require a signature to acknowledge delivery. The signature of the person accepting delivery at the delivery address will be a proof that delivery has been received by you or the person to whom the order is addressed. If no one is available to accept the delivery you will receive information to advise that a delivery has been attempted.
    • Please check our delivery section for full delivery charges.
    • All delivery deadlines will depend on the address details supplied and stocks being present at the time of dispatch. If there are any discrepancies in your order we will contact you, so please be sure to provide correct contact numbers with area codes, as well as an email address.
    • We will try to deliver all orders received, however, if a customer is not at home, a card, SMS or email notification will be issued and the parcel will then be delivered to a Neighbour, Collection Point or returned back to the depot. It is the customer's responsibility to collect it or arrange re-delivery.
    • If a parcel is returned as undelivered, we will offer a refund for the items only. If you still require the parcel to be resent a further postage charge is applicable.
    • We cannot accept liability for Next Day/Timed Deliveries where the recipient is not available to receive the parcel. If you do not want the order following a late delivery, please do not accept it and return it to the courier.
    • We shall have no liability to you in respect of any delay or failure to deliver a product due to circumstances beyond our reasonable control, including (without limitation) delay or failure caused by adverse weather, strikes or transport problems.
    • We are not liable to pay the refund for late delivery if the consignment does not have a complete and accurate address, postcode and telephone number for the customer.
    • We are not liable to pay the refund for late delivery due to delays in the payment of duties and taxes or parcels being seized by authorities. Or for delays caused by acts or omissions of customers details or other regulatory agencies.
    • From time to time, we may offer special postage promotions and free delivery, which will be available online and via our call centre. These offers are for the Mainland UK only and exclude in their entirety the Scottish Highlands, Northern Ireland, Isle of Man and the Isle of Scilly. All International/European orders and higher postage delivery areas are also excluded. The postage promotions offered are for standard delivery and may be available on a differing minimum spend value via our website and our call centre. Postage promotions and in particular free postage offers are not applicable during sale periods and will be removed from the website and call centre automatically without notice.
  • Cancellation
    • If for any reason you wish to cancel your order, you have the right to cancel any order you have placed. (Other than in respect of products made to your specification.)
    • If the products have been delivered to you, you may cancel them up to 7 working days, starting from the day after the products were received, in line with the Consumer Protection (Distance Selling) Regulations 2000.
    • You can email us at help@diyaonline.com or write to us at Order Cancellation, 320 Selbourne Road, Luton LU4 8NU. If you have contacted us to cancel before delivery of your products, please refuse any delivery attempt by the courier. Most products can be returned to Diya store. In the meantime, you must take reasonable care of them.
    • We will refund you the full amount on complete orders returned. We do not refund the cost of returning the goods in line with Regulation 17 of the Distant Selling Regulations. Any orders which are not received in line with the above, the cost of return will be debited from any refund due.
    • For instructions on how to return an order, please visit our Returns section.
  • Returns
    • We will refund most items provided they are returned complete, unused, and in their original packaging with all appropriate labels and tags intact within 14 days of receipt.
    • Cosmetics and Pierced Jewellery Items cannot be returned due to the current Health and Hygiene Regulations.
    • Please ensure your returns form is completed in full and any supporting information written on a separate sheet of paper and enclosed in the parcel. If you have misplaced your return form, you can download one from our website (insert return form link). All items being returned back to us need to be adequately packaged and labelled.
    • Post your parcel to Diya Online, Return Department, Full address: 320 Selbourne Road Luton LU4 8NU
    • In the UK, you can return your goods via the Post Office using second class recorded delivery for parcels weighing less than 1kg, thereafter first class recorded. Please ensure that you retain the postage receipt and obtain adequate insurance to cover the value of the returned goods. As we cannot accept any liability for items until they have been received by us.
    • International returns can be made from your local post office or the Courier Company, should you need help or advice regarding this please email us at help@diyaonline.com. We also have an option of to send items back via DPD and DHL, through a portal online. These services are managed by the respective courier.
    • We are unable to provide a free returns service, and therefore customers are required to cover all return postage costs.
    • If you return an item to us outside of the Terms & Conditions of our return policy, and your statutory rights do not apply, we may not refund you. Refunds
    • Refunds are processed within 14 days of receipt of any returns. A refund can only be issued via the original payment method.
    • If an item is out of stock or you cancel your order before dispatch, the refund will be issued within 3-4 days. If there is an issue where a refund has not been received, please  contact help@diyaonline.com from 09:00 - 18:00 GMT (Monday  to  Friday ) .
    • Any courier claims can take up to six weeks to refund on return of all relevant paperwork.
    • During peak periods such as Sales or Festive periods, time for processing refunds may be slightly higher
  • Refunds
    • Refunds are processed within 14 days of receipt of any returns. A refund can only be issued via the original payment method.
    • If an item is out of stock or you cancel your order before dispatch, the refund will be issued within 3-4 days. If there is an issue where a refund has not been received, please  contact our customer service at  help@diyaoline.com  from 09:00 - 18:00 GMT.
    • Any courier claims can take up to six weeks to refund on return of all relevant paperwork.
    • During peak periods such as Sales or Festive periods, time for processing refunds may be slightly higher.
  • Stock Availability
    • Occasionally an item of stock may not be available. Under these circumstances, we do not wish to delay your order and may do any of the following.
    • We will try to contact you, and if in the event you are not reachable, a refund may be given of the item and your order will be dispatched.
    • If the customer provides incorrect telephone numbers or incorrect address details and we cannot verify them, the order may not be sent out until we are able to make contact with the customer.
    • Your card details must match the delivery address. If there is a discrepancy then we will need to verify the card and address match before dispatching your parcel. This may delay the dispatch of your order. We cannot be held liable for timed and next day deliveries in these cases.
    • In the event that more than one item is missing we may cancel the order and issue a refund in full.
  • Damaged Goods / Parcels
    • In the event that the parcel has been damaged or tampered with on delivery, do not sign for a parcel and return it back to the courier.
    • If you accept a damaged parcel then you need to sign "damaged" on receipt and obtain the couriers signature. Open goods in front of courier and notify him of any damage/missing items. A refund for this will depend on the time taken by the courier to resolve the claim.
    • Keep ALL the packaging, as this will be required for any claims against couriers for damaged/missing items. In the event of damaged items, you must contact our customer service team at  help@diyaonline.com within 3 days. Any notification after this date will not be considered.
    • We shall refund or replace goods free of charge, lost in the transit by our carrier, subject to completion of their claims process.
    • In the event that you receive an item which is damaged, please contact our customer care at help@diyaonline.com and we will try to resolve this matter with a repair, refund or replacement.
    • Refunds will not be given for products with damages caused by a customer's misuse or neglect.
    • A claim must be placed within 3 days of receipt of your order via email at help@diyaonline.com.
  • Missing Items / Parcels
    • A claim must be placed within 3 days of receipt of your order via email at help@diyaonline.com.
    • You will be required to fill out a missing claim form which can be downloaded from here.
    • All packaging must be kept in order to process your claim.
    • If you accept a damaged package you will be subject to any courier investigations before we can finalise any claims.
    • Where the courier company establishes that the delivery has been made, we would then need to adhere to their claim procedure. This will require the customer to complete a Missing Parcel claim form which will be provided directly from the couriers.
    • Unfortunately, we cannot pursue any claims until all appropriate forms have been returned back to them.
  • Clearance / Sale Section
    • The reductions shown are reductions from the original marked price charged on the website.
    • We also supply a recommended sale price as guidance on the normal selling price. Occasionally these prices may have been applied more than six months ago.
    • The offer of free delivery is not applicable on the sale items.
  • Special Offers
    • From time to time we may offer Free Delivery on orders purchased online. This excludes Scottish Highlands and Islands; Northern Ireland, Isle of Man, and the Isle of Scilly. Also, it excludes international orders and higher postage delivery areas. This is only applicable for standard delivery.
    • The above offer may be available at a different spend on orders placed via our call centre.
    • Periodically our retail stores may run special local promotions (which may not be available on our website) or we may offer special discounts online that are not available in the retail stores. Some website promotions may not be available to customers in particular jurisdictions.
    • We run Promotional Discount Code offers online.  These offers can only be used against full price items.  You are able to place orders with a mixture of full and sale items, however no discount codes will be applied to sale items
    • All promotional offers must be returned in their entirety.

    • All coupon code are applicable on full price items only. if Avilable 

    • All delivery cut off dates mentioned as per express delivery transit time.

    • In order get next day delivery you have to select  next day delivery option on checkout and place order before 2 pm GMT 

  • Competition/Prize Draw
    • The competition is open to the residents aged 18 years or over, except employees of Diya and their close relatives, and anyone otherwise connected with the organization or judging the competition.
    • By entering this competition, an entrant is indicated by his/her agreement to be bound by these terms and conditions.
    • No responsibility will be accepted for entries not received for whatever reason.
    • The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice. Any changes to the competition will be notified to entrants as soon as possible by Diya.
    • The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.
    • The prize is as stated and no cash or other alternatives will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.
    • Winners will be chosen randomly from all entries received and will be notified by email or/DM on Twitter/Instagram/Facebook and/or letter within 28 days of closing date.
    • The winner agrees to the use his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current [UK] data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
    • If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
    • Diya will notify the winner when and where the prize can be collected/is delivered.
    • Diya's decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
    • The competition and these terms and conditions will be governed by [English] law and any disputes will be subject to the exclusive jurisdiction of the courts of [England].
  • Fabric & Embroidery
    • Many of our items are hand embroidered and therefore fragile in their usage. These garments should be worn with care.
    • A garment may have variations in patterns due to individual dyeing methods.
    • Please ensure that the first wash is 'Dry Clean' only,heavy embroidered items can only be Dry Cleaned.
    • Casual items should be washed separately in cold water and thoroughly rinsed (do not leave to soak).
    • Please note that due to hand dyeing methods used the colours are not guaranteed. We cannot be liable for any damage to your garments due to not complying with the washing instructions given.
    • All clothing with embossed or rubber prints should be reverse ironed.
    • Any displacements of prints, sequin, beading, or embroidery cannot be deemed to be a defect in the garment but are caused by the very nature of the work. Extra beading might be supplied. In these cases, postage cannot be claimed in refunds.
    • Outfits may have a smell of paraffin which is due to the process used to dry clean garments after embroidery. This smell will evaporate once the garment has been removed from the packing.
    • Specially commissioned items can only be cancelled within 5 days of placing the order. We cannot offer you a refund or cancellation after this period of time. Your statutory rights are not affected.
  • International Orders
    • In addition to the Terms and Conditions which are set out above the following also apply solely to European/International orders.
    • All orders are shipped from the UK and customers from outside the European Union will be liable for any import duty or other taxes, fees and charges that are applied by customs or other authorities in the country of receipt. If you are unsure about whether these duties, taxes and charges might apply to your order, you should contact your local tax or customs authorities, prior to placing your order. Charges are based on the contents of the order. We cannot accept any responsibility for any delay or failure in the product reaching you due to any customs, legal or regulatory restrictions. We may at our discretion refuse to process an order for any product if we believe that delivery may be subject to any restriction in the destination country
    • We charge you for your order in Pounds Sterling, and payment can be made by any of the methods indicated on our website. The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or Debit Card Company, who may also charge an additional administration fee.
    • The price displayed for goods/services remains the same for all customers regardless of the country of delivery. For deliveries to the EU, this price includes VAT (or VAT equivalent) at the current rate. Although this price is the same for deliveries outside the EU, where VAT (or VAT equivalent) may not be applicable, customers are not entitled to any discount or refund to account for the differences in tax treatment and will pay the same price for the item as a customer placing an order for delivery to the EU (including the Channel Islands and the Canary Islands). Other components of the total price at the checkout, including delivery charge, will vary for each customer.
    • A delivery charge will be applied during the checkout, please view our International Delivery section for more information on prices and times.
    • Once your order has been dispatched, you will receive various notifications from the courier either by email or SMS, to keep you informed about your forthcoming delivery. If you do not hear anything or still don’t have your order after 10 working days have passed, then please contact us at help@diyaonline.com.
    • Failed deliveries as a result of the incorrect address being provided or failure to collect the parcel from the designated location will result in the parcel being returned back to us. A refund will then be issued back to the customer on receipt, excluding the delivery charge. Any further re-delivery attempts will require an additional payment of the relevant postage charge. We are unable to offer a free return service; therefore, customers are requested to cover all return postage costs. Returns should be sent to DIYA Online, 320 Selbourne Road, Luton, LU4 8NU, United Kingdom.
    • If you are an EU customer in the European Union, you have the right to cancel your contract within 14 calendar days from the day after the date you received your order. This right does not apply to items that have been sealed for hygiene reasons (beauty products, swimwear, pierced jewellery, etc.) if the seal has been broken. You will be responsible for the cost of returning a cancelled order to us. You will need to write to us via email at help@diyaonline.com or include a letter with your items stating you wish to cancel your contract and include your full name, address and order number.
    • Please note we will be complying with English law on data protection, privacy and marketing which may differ from the law in the jurisdiction of receipt. We will store and process your personal data in accordance with our Privacy Policy.
  • Site License
    • We grant you a limited license to access and make personal use of this Site and not to download (other than page caching) or modify it, or any portion of it, except with our express written consent. This license does not include any resale or commercial use of this Site or its content; any collection and use of any product listings, descriptions, or prices; any derivative use of this Site or its content; any downloading or copying of account information for the benefit of another merchant; or any access for or use of web scraping, data mining, robots, or similar data gathering and extraction tools. This Site or any portion of this Site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of www.diyaonline.net without express written consent. You may not use any Meta tags or any other "hidden text" utilizing our name or trademarks without the express written consent of Diya Online. Any unauthorized use terminates the permission and license we have granted. You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of www.diyaonline.com so long as the link does not portray Diya Online, or its products in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Diya Online logo or other proprietary graphic or trademark as part of the link without express written permission. Free Delivery and other offer order codes remain the property of Diya Online, are non-transferable and may not be reproduced in any form or used in conjunction with any other offer.
    • You are prohibited from violating or attempting to violate the security of the Site, including, without limitation, (a) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; or (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; or (c) accessing or using the Site or any portion thereof without authorization, in violation of these Terms of Use or in violation of applicable law.
    • You may not use any scraper, crawler, spider, robot or other automated means of any kind to access or copy data on the Site, deep-link to any feature or content on the Site, bypass our robot exclusion headers or other measures we may use to prevent or restrict access to the Site.
    • Violations of system or network security may result in civil or criminal liability. Diya Online will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site.
  • Links to Other Sites
    • Diya Online makes no representations whatsoever about any other website that you may access through this Site. When you access a non-Diya Online website, please understand that it is independent from Diya Online, and that Diya Online has no control over the content on that website. In addition, a link to a non-Diya Online website does not mean that Diya Online endorses or accepts any responsibility for the content, or the use, of the linked website. It is up to you to take precautions to ensure that whatever you select for your use or download is free of such items as viruses, worms, Trojan horses, and other items of a destructive nature. If you decide to access any of the third-party websites linked to this Site, you do this entirely at your own risk.

All Terms & Conditions apply.

Policies

PRIVACY POLICY

 

By continuing to browse our site, you consent to us for placing cookies on your computer (unless you have chosen to disable them via your browser). This Privacy Policy explains how Diya Online, trading name of RSG Online Limited collect, store and use your personal data when you browse and use the 'Website, and when you provide us with your personal data. Please read this Privacy Policy carefully. By accessing, browsing or otherwise using the Website you confirm that you have read, understood and agreed to this Privacy Policy. If you do not agree with any part of this Privacy Policy, you must not use the Website. RSG Online Limited is a company registered in England and Wales (registration number 10288900) with registered office at 86b Albert Road, Ilford, Essex, IG1 1HR, United Kingdom.

We respect your right to privacy and are committed to maintaining it. We only collect, store and process your personal data in accordance with the UK Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2011.

What information might be held about me?

Information that you have provided to us including but not limited to when you:

  • Purchase products through the Website, over the phone, through store kiosks and/or store till points.
  • Submit rate and reviews.
  • Use Diya Online applications on Facebook.
  • Use Diya Online mobile shopping application.
  • Enter competitions, prize draws or promotions which we are promoting.
  • Join Diya Online reward scheme.
  • Sign up to marketing/newsletters including email and SMS. See below for more information on how we track data on our email marketing lists.
  • Use our customer services web-chat facility.
  • Information you provide our partners and when you report a problem with the website.
  • Information you provide to us when applying through the Website for registration, subscribing to any of our services or requesting further services.
  • If you contact us for any reason, we may keep a record of that correspondence.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • The information we collect using cookies stored on your device. Please see the section on cookies for more information and how to manage them.
  • Your IP addresses.
  • Details of your visits to the website including, but not limited to, traffic data, location data and other communication data and the resources, advertisements and linked sites that you access.
  • The information provided to us by other companies who have attained your permission to share information about you.

Information we request and hold includes but is not limited to the following:

  • Your name, age, date of birth and sex
  • Billing and delivery postal addresses
  • Phone and fax numbers
  • Email addresses
  • Usernames and passwords
  • Payment card details
  • Browsing and shopping activities
  • Your customer queries
  • Your name, age, date of birth, sex

We, or third-party data processors who act on our behalf, may use the personal data you provide us in the following manner:

To provide you with the requested goods and/or services including but not limited to processing and fulfilling your order and administering promotions such as competitions and prize draws.

  • To monitor and improve the services and the Website.
  • To manage your marketing preferences.
  • To contact you if there is a query regarding your order.
  • In the event that you purchase goods on Diya Online website, you may be sent an email requesting whether you would like to review your product.
  • To verify your identity.
  • In certain circumstances in order to process your order and to verify your identity, we may call your provided telephone number, which you may have provided to perform security checks and to request that you verify certain information.
  • Market research purposes.
  • To enable us to comply with any legal or regulatory requirements.
  • In the detection and prevention of fraud or other crimes.
  • To assist with any of your customer queries.
  • For research, analysis, risk management, legal, accounting, administrative, testing, monitoring and for our business operations.
  • To provide an e-receipt for a store purchase.

Unless you have not consented to, we may use your personal data in the following manner:

From time to time, to inform you by post, email, SMS or other available means, of products, services, promotions and special offers from our retail channel and RSG Online Limited Group of Companies.

To provide you with tailored/behavioural advertising through the use of cookies on the Website. This means that we have your agreement to store information about the products you have viewed or purchased so that we are able to make the adverts you see more relevant to you. In the event that you do not want to receive tailored advertising, or do not wish for any of your information to be processed through the use of cookies, please refer to the section on Cookies.

We may disclose personal data we collect to third parties in the following manner:

  • All credit/debit card holders are subject to validation checks and authorization by the card issuer and we may share your personal information with such third parties as it is necessary to enable us to do such checks. The third parties, which may include credit reference agencies, may keep a record of the information provided.
  • To administer your account and to disclose your details to our third-party service providers for the purpose of processing and fulfilment of your order.
  • We may pass your personal data to other companies to support our business operations, and or audit purposes.
  • We may disclose your personal data where it is necessary to comply with any applicable law or an order of a governmental or law enforcement body.
  • We may pass on non-personal aggregated information about sales and website usage to reputable organizations for research or analysis purposes only.
  • We may disclose your personal information to any member of RSG Online Limited Group, which means our subsidiaries, our ultimate holding company and its subsidiaries, and our official stockists.
  • We do pass your details to our dedicated Customer Service Centre, who adhere to the UK Data Protection Acts 1998, and who will use this data solely for the purpose of answering your customer service queries.
  • We may pass your information to the third parties in order to fulfil and/or dispatch your orders. The third-party provider may send marketing material within the parcel or by post after fulfilment of your order.
  • We may disclose your information to any successors of our business for them to use for the purposes set out in this Privacy Policy, and/or as part of any business or asset sale carried out.

Transferring data internationally

We may transfer personal data we have collected from you to a third-party data processor located in countries outside of the European Economic Area ('EEA'). We will comply with the Data Protection Act 1998 in respect of any such transfers. Please be aware that such countries which are outside of EEA may not have the same level of data protection as the United Kingdom, however our collection, storage and use of your personal data will continue to be governed by this Privacy Policy.

By using and/or shopping on the Website you consent to the transfer of your personal data to third party data processors located in countries outside of the European Economic Area ('EEA').

Payment Card details

We process your payment card details in order to complete the purchase that you made through the Website, mobile applications and the kiosk, and may in certain instances disclose your personal data to the third-party credit reference agencies to perform credit checks against you.

Microsites

We have partnered with various trusted third-party companies to provide goods and services to you. Such goods and services can be accessed through links on the Website to the third-party company's microsite. A microsite is a website which is owned and operated by a third-party company but is Diya Online branded. Please note that these microsites may be governed by their own terms and conditions and privacy policies.

E-mail Marketing

Once you sign up to an email, we use this form as method to show you have consented to allow us to send you promotional emailers. We use MailChimp as our selected email provider. We do track pixels, showing your open rate, click through rate data along with others from time to time. This data is used in house only to identify macro and micro level analysis of customer behaviours. Should you wish to not receive emails please do let us know and we ill unsubscribe you from the list. You may opt out from any email marketing by using the unsubscribe links at the bottom of the marketing emails.

You may opt out from any SMS marketing by using the suppression codes located on the marketing text messages.

Phishing

Phishing is a method used by fraudsters to deceive someone into giving sensitive information. Most of the time phishing will take the form of emails, which purport to be from well-known companies and ask recipients to send their private information. This information is then used for identity theft and fraud.

Diya Online will only ask you to send personal details by email if it is responding to a query you have sent online and these details are needed to answer your query properly. In this case, there will be a unique reference number in Diya Online email to you, which refers to your original query. Diya Online will ever ask you to send any personal details by email unless you have contacted Diya Online first. If you have not contacted Diya Online, please ignore any email claiming to be from Us which asks for personal details and let us know about it.

If we ever require your personal information other than when you have already contacted Diya Online with a query, for security reasons we will ask you to give us a call.

 

Your Rights

You have the following rights:

  • The right to ask what personal data we hold about you at any time.
  • The right to ask us to update and correct any out of date or incorrect personal data that we hold about you free of charge.
  • The right to opt out of any marketing communications that we may send you.

If you wish to exercise any of the above rights, please contact us via our form

Policies

RETURNING GOODS

Returning Your Order

Dissatisfied with your order? No worries. We've made the returning process fuss-free, just make sure that you:

  • Pack items securely and safely to prevent any loss or damage during transit and with all original packaging (tags etc.).
  • You can return the items within 14 days of receipt, and we will accept all returns except those deemed to have been damaged by the customers themselves outside of normal everyday use.
  • Include your dispatch note as a proof of purchase and fill in the returns form.

Reasons For Returning

We’ll accept returns for any of the following reasons:

  • The products are of unsatisfactory quality
  • The products are not as described on-site
  • The products do not fit properly
  • You no longer want these products

International Return Policy

In case, a customer refuses to accept the parcel for one of the following reason, but not limited to these: customs, taxes and/or duties, the shipping costs will not be refunded. Moreover, the customer will also be charged for the return cost of the parcel, as per the costing provided by the carrier, which may or may not be the same as outbound shipping cost

Restrictions

We’re unable to accept returns of the following items, for hygiene reasons:

  • Pierced jewellery (including earrings)
  • Hosiery
  • Cosmetic products
  • Incomplete returns – (not all parts are returned)
  • Items used/damaged by customers

Unfortunately, if any of the above items are returned, we won’t be able to offer a refund and the items will incur a return postage charge or may not be returned.

HOW TO RETURN YOUR ORDER

Returns By Post

We always recommend that you use a tracked delivery option when sending parcels back from both within and outside the UK. Send your return to:

Diya Online
		320 Selbourne Road
		Luton
		LU4 8NU
		United Kingdom

Exchanges

We’re currently not able to offer online exchanges, so simply follow all the steps to return and place a new order on-site.

Refunds

Please allow 14 days from the date we receive your return for your refund to be processed. If you’re ordering in a currency other than Pounds Sterling your refund will be issued in your local currency at your bank or card issuer’s exchange rate. Remember that unless your entire received order is faulty, we won’t be able to offer a refund on shipping costs.

 

For any queries regarding your return/exchange please email us at help@diyaonline.com
Please see our for further applicable information.

Policies

Ordering

Online

You can order online at Diyaonline 24 hours a day, 7 days a week.

BFPO Orders

We are unable to accept and process orders that require delivery to the British Force Post Office (BFPO).

Payments

Payments can be made with all major credit/debit cards and PayPal through our secure payment gateway.

Clearpay

Payment : Clearpay customer are required to make their first payment at the time of purchase. Three payments are deducted automatically every 2 weeks in equal installments from your selected payment method. You can log in to clearpay to make your payments before they are due. You can log in to your clearpay account anytime to view your payment schedule or make a payment before the next due day. Clearpay is only available to customers with a UK billing address. Customers with international billing addresses will not be able to create an Clearpay account. A late payment fee of will be £6 charged to your account if funds are not available when the automatic payment is due. An additional fee £6 will then be charged if the missed payment not made within 7 days. Late fees will not exceed 25% of the total order. Please see Clearpay payment purchase agreement.

Delivery : Clearpay orders are delivered within our standard shipping timeframes like any other payment methods used from Diya.

 

For more information relating to ordering and payment, please see our

DELIVERY INFORMATION

See below information about international shipping options.

Need More Information?

See our

A

Abaya

A full-length outer garment mostly worn by some Muslim women

Accessories

Extraneous items including jewellery, hats, bags etc 

A-Line

A dress or skirt silhouette that is narrower at the top, flaring gently out to make an ‘A’ shape silhouette. Flattering on most figures in particular pear shapes.

Anarkali

The Anarkali suit is made up of a long, frock-style top and features a slim fitted bottom. The Anarkali suit varies in many different lengths and embroideries including floor-length Anarkali styles.

Asymmetric design

An asymmetric design is a garment in which one side is long than the other. Asymmetric cuts are common in necklines, collars and hems.

Asymmetric A-Line

Asymmetrical A-line is when an A-line silhouette has an uneven fall , when the two opposite sides don't match.

Art Linen

It is woven with even threads that are especially good for embroidery. It is very easy to "draw" the yarns for drawn thread work. Comes bleached, or coloured. Has a soft finish.

Antique Satin

It is typically composed of approximately 60% rayon and 40% acetate. Occasionally the warp and weft yarns are dyed different colors to give an iridescent effect.

Applique

Applique is a method of decorating garments in which one fabric is applied to another, often with floral and leaf patterns, but can be of any design and are stitched around the edged.

B

Bar Fagoting

An embroidery technique that can be worked in by hand, in a ‘bar’ effect (a crisscross design) or using a machine with fine ribbon. The purpose of the stitches are to fill the space between two finished edges.

Banarsi

A Banarasi is usually reffered as a saree made in Varanasi, a city which is also called Banaras. The sarees are among the finest sarees in India and are known for their gold and silver brocade or zari, fine silk and opulent embroidery. These are now used as fabric which are made of finely woven silk and are decorated with intricate design, and, because of these engravings, are relatively heavy.

Bandhani

A process of patterning cloth by tie-dyeing in which the design is reserved on the undyed cloth by tying small spots very tightly with thread to protect them . from the dye. Popular III Rajasthan and Gujarat.

Band Collar

A band collar is a standing band-shaped collar that encircles the neck without a full turndown or a collar "cape". It can be any height.

Balloon Sleeve

A type of full sleeve.  It is frequently made of lighter or transparent fabrics.

Band

A close-fitting strip that confines material at the waist, neck, or cuff of clothing

Basque

The extension below the waistline of a fitted bodice or jacket, which flares out below the waist and is relatively short, basques may be of any length, may be fitted or full.

Batik

A fabric printed by batik, namely an Indonesian method of hand-printing textiles by coating with wax the parts not to be dyed.

Batwing Sleeves

The batwing sleeve designed from a large triangular piece of fabric that connects the shoulder to the wrist and the wrist to the waist.

Baldachin

A rich embroidered fabric of silk and gold.

Beaded

Referring to a fabric embelished with beads.

Beaded lace

A machine made lace with a row of openwork holes designed for the insertion of a decorative ribbon.

Bell Bottom

trousers with a marked flare below the knee.

Bell sleeves

A bell sleeve is a standard sleeve that flares out from the elbow or upper arm to create a bell shape.

Bellow Pocket

A large gusseted pocket that is often featured on jackets, pants and skirts. Often seen on safari inspired garments.

Belt

A strip of flexible material worn especially around the waist

Bertha Collar

A deep flat collar that falls from neckline to shoulder opening at front or back.

Beige

A variable color averaging light grayish yellowish brown.

Bias Cut

A diagonal cut made against the grain of a fabric. Garments cut on the bias have a fluid movement and drape; following the curves of the body.

Bib Necklace

A necklace that features a large front section that is often decorated, embroidered or beaded.

Binche lace

A lace in which the lace motifs are appliqued to a machine made net ground. Orinally made in Binche Belgium.

Bishop Sleeves

A long sleeve that fullness in the sleeve and is held by cuff at wrist.

Block printed

A hand printingmethopd using wood, metal or linoleum blocks. The design is carved on the block for each colour. The dye is applied to the block, which is pressed and hammered against the fabric.

Boat Neck

A type of wide neckline on a garment that sits just below the collarbone.

Bodice

It's the close-fitting upper part of a dress, covering the chest and back above the waist.

Bolero

A woman's short open jacket

Bootleg

A style of jeans or pants that tapers to the knee and then slightly flares to the ankle. Worn by both men and women.

Bretelles

A diagonal band of fabric or trimming similar to a turned back collar or revers that runs from the center of the waist to the outer edges of the shoulders.

Brocade

Originating in the 17th Century Brocade is Italian for embossed cloth. A rich, ornate fabric with elaborate design - often reversible and featuring motifs such as flowers, foliage and scrollwork. Made with a jacquard loom.

C

Cape

Outer garment that hangs from the shoulders.

Cape Sleeves

Sleeves which appear to be emerging out of cape are called Cape sleeves, they can be of various lengthes and exaggerated styles, Cape sleeves are also considered to be the slits provided in cape for a better hand movement.

Chambray

"A cloth with a white weft and a coloured warp. It is a lightweight clothing fabric which gives a denim look."

Chanderi

Chanderi is a traditional ethnic fabric characterized by its lightweight, sheer texture and fine luxurious feel. Chanderi fabric is produced by weaving in silk and golden Zari in the cotton yarn that results in the creation of the shimmering texture.

Chantilly Lace

A delicate kind of bobbin lace.

Chiffon

A light, transparent fabric typically made of silk or nylon

Chikankari

It's a traditional embroidery style from Lucknow, India.The technique of creation of a chikan work is known as chikankari. Chikan is a delicate and artfully done hand embroidery on a variety of textile fabric like muslin, silk, chiffon, organza, net, etc. White thread is embroidered on cool, pastel shades of light muslin and cotton garments.

churidaar

A tight trousers worn by people from South Asia, typically with a kameez or kurta.They are also longer than the leg and sometimes finish with a tightly fitting buttoned cuff at the ankle. The excess length falls

Churidaar Sleeves

It's a sleeve style longer than the arm and sometimes finish with a tightly fitting buttoned cuff at the wrist. The excess length falls into folds and appears like a set of bangles resting on the ankle (hence 'churidar'; 'churi': bangle, 'dar': like).

Co-ord

 It comes from the word ‘coordinates’ and means a set of matching tops (outerwear or blouses) and bottoms (pants or skirts).

Corduroy

A fabric usually made up of cotton, utilizing a cut pile weave construction. Extra sets of filling yarns are woven into fabric to form ridges of yarn on the surface. The redges are bult so that clear lines can be see when pile is cut.

Cotton

A Fabric made of cotton plant, The fiber is most often spun into yarn or thread and used to make a soft, breathable textil.

Cowl Neckline

A soft draping of fabric, cut so that the fabric can hang in soft folds. Often found on necklines and backs.

Crepe

A light, thin fabric with a wrinkled surface

Crewel

A type of embroidery using a loosely twisted 2 ply worsted yarn

Crew Neck

A close-fitting round neckline usually seen on a sweater or T-shirt.

Crop Top

A woman's casual garment or undergarment for the upper body, cut short so that it reveals the stomach.

Cropped Trouser

These are trouseres which are cropped at the ankle.

Culottes

Women's short trousers that look like a skirt.

D

Dart

V-shaped tuck that is sewn into a garment in order to shape the fabric so that the garment fits the rounded parts of the body. Darts are most often found at the bustline, the back shoulder, the waistline, and the hipline.

Denim

True denim is a twill weave cotton like fabric made with different colour yarns in the warp and the weft. Due to the twill construction, one colour predominates on the fabric surface.

Dhoti Salwar

It's a salwar type which has drapes of a dhoti giving it a dhoti look.

Digital Print

Digital print refers to methods of printing from a digital-based image directly to a variety of media.

Drawstring

A string in the seam of the material of a garment or a bag, which can be pulled to tighten or close it.

Dupatta

A length of fabric material worn arranged in two folds over the chest and thrown back around the shoulders, typically with a salwar kameez mostly by women from South Asia

Dupion

A rough slubbed silk fabric woven from the threads.

E

Ease

In design of a garment ease refers to fullness incorporated into a design so that it will fit comfortably.

Embroidery

Ornamentation of a fabric by using any of a wide variety of decorative hand or machine stitches in the same or a contrasting color. Different styles of embroidery are often associated with particular geographic regions or ethnic groups.

Empire Waist

Location of the waistline just under the bustline.

F

Fringe

An ornamental border of threads left loose or formed into tassels or twists, used to edge clothing or material.

Frog

A decorative closure for a garment that is made from cord or braid. On one side of the area to be closed, a loop is made and on the other, a large, ornamental knot. The knot passes through the loop. This style of closing is often used in Chinese-influenced designs.

Full fitted sleeves

These reffer to our regular full length sleeves with a comfort slim fit fitting.

G

Gathers

A means of distributing fullness in some part of a garment by making soft folds in order to decrease the width of the fabric.

Georgette

Georgette is a sheer, lightweight, dull-finished crêpe fabric originally made from silk, Georgette is made with highly twisted yarns which is responsible for it's crinkly surface.

Gimp

A type of braid that has a heavy central core covered by a more decorative outer layer of fiber that is arranged into a design on the surface of a garment, sewn into place, and forms a raised decorative area.

Godet

Triangular piece of fabric that is inserted into the lower edge of a skirt or sleeve in order to provide additional fullness. Especially popular when fullness around the hem of a skirt.

Gharara

A pair of loose trousers with pleats below the knee, worn by women from South Asia, typically with a kameez.

Gota

Gota work is a type of Indian embroidery that originated in Rajasthan, India. It uses the applique technique. Small pieces of zari ribbon are applied onto the fabric with the edges sewn down to create elaborate patterns.

Gore

A triangular shaped fabric piece that is intended to add gradual fullness to a garment. Skirts often consist of two or more gores. They allow a closer fit over the hips and then gradually flare out at the lower part of the garment.

H

Hems

The lower edge of a part of a garment that has been finished off with some type of sewing to cover the raw edge.

Halter Neckline

A top for women with a single, sometimes tied strap that passes behind the back of the neck.

J

Jacket

An outer garment that has sleeves and covers the body from shoulder down.

Jacquard

A fabric in which the design is incorporated into the weave in golden thread instead of being printed or dyed on.

Juba

A long outer garment resembling an open coat, having long sleeves,

Jumpsuit

A Jumpsuit is a one-piece garment with sleeves and legs.

K

Kaftan

Kaftan is a long, loose piece of clothing with wide sleeves

Khadi Print

It is the process of printing light shades onto a white or traditionally darkened, coloured fabric.

L

Lehenga

It is a form of full ankle-length skirt which is long, embroidered and pleated.

Lining

A lining is an inner layer of fabric inserted into clothing

Lycra

Material that stretches, used especially for making clothes that fit very tightly

N

Net

Net is a kind of cloth that you can see through. It is made of very fine threads woven together so that there are small equal spaces between them.

O

Organza

Organza is a thin, plain weave, sheer fabric made from silk.

P

Pagoda Sleeves

A sleeve that is shaped much like an Asian building called a pagoda. Like a pagoda, the sleeve is narrow at the top where it fits the upper arm closely, then gradually flares out to become wide at the bottom.

Palazzo

A palazzo are long women's trousers cut with a loose, extremely wide leg that flares out from the waist.

Pallu

The end of a sari or dupatta that hangs loose when worn.

paper Taffeta

Plain Weave, very light in weight and trated to give a crisp, paper like finish.

Paisley

A tear- drop shaped, fancy printed pattern used in dresses, blouse and men's ties

Pencil Trouser

They are typically narrow fitted pants with a snug fit through the legs, ending in a small leg opening above the ankles.

Peplum

A short gathered or pleated strip of fabric attached at the waist of a woman's jacket, dress, or blouse to create a hanging frill or flounce

Petticoat

a woman's light, loose garment hanging from the waist, worn under a saree.

Placement Print

A placement print is the position of an artwork within a product.

placket

A slit or opening in a garment that allows room for the garment to be put on. Plackets are most commonly found at the neck, the wrist, the top of a skirt, or the front of trousers. They can be finished with a hem or overlapping pieces that allow the placket to be hidden. Closures such as buttons, snaps, hooks, zippers, or Velcro are often incorporated into a placket.

Pleats

A pleat is a type of fold formed by doubling fabric back upon itself and securing it in place.

Polyester Cotton

Polyester is lightweight and has a slightly silkier feel to it than cotton does

Potli Bag

A cloth bag made of rich fabrics such as silk velvet and are usually emblished with a drawstring for opening and closing.

Potli Buttons

Circular embossed Buttons made of cloth.

Princess Line

A garment style in which the sections of the garment are cut in one from shoulder to hem, with no waistline seam. Close body fit is achieved by cutting the pieces so that the seams create the shape and by adding darts where necessary.

R

Raglan Sleeves

A raglan sleeve is a sleeve that extends in one piece fully to the collar, leaving a diagonal seam from underarm to collarbone.

Rayon

A textile fibre or fabric made from regenerated cellulose.

Resham Threadwork

Resham embroidery is embroidery that is done with colored silk thread,the thread or resham is used for making complex patterns.

Round Neck

This type of neckline follows the base of your neck with a gentele curve making a circular round around your neck.

S

Salwar

A pair of light, loose, pleated trousers, usually tapering to a tight fit around the ankles, worn by women from South Asia typically with a kameez

Sandwash Satin

This type of satin fabric has a unique textured look and feel to it, which is obtained through the process called sandwash-This gives the soft peachskin finish by blasting a fabric with fine sand.

Saree gown

Saree gown is a fusion of the Indian Saree and the western gown. It is a gorgeous silhouette for women who wish to drape a Saree without any trouble of draping and in an effective manner.

Satin

A smooth, glossy fabric, usually of silk, produced by a weave which gives a very luxurious look and feel to it.

Scalloping

Scalloping is a technique in which a series of curves are attached, commonly at the edge of a piece of fabric, that look the edge of a scallop shell when repeated. As a motif, scalloping is particularly popular in haute couture, on collars, hems and necklines.

Sequin

A small shiny disc sewn on to clothing for decoration.

Sharara

A pair of loose pleated trousers worn by women from South Asia, typically with a kameez and dupatta.

Shawl

A shawl is a large piece of woollen cloth which mostly worn by a woman over her shoulders or head, or which is wrapped around a baby to keep it warm.

Shibori

A method of ornamenting fabric by stitching and forming gathers in the fabric before it is dyed. After dyeing, the stitching is removed and the crinkled areas released. The areas protected from the dye by the stitching and gathering absorb the dye in irregular patterns characteristic of these fabrics.

Shift Dress

A shift dress is a simple dress in which the cloth falls straight from the shoulders and has darts around the bust for a comfart fit.

Shirt Collar

A shirt collar is a collar with crisp edges and usually has buttonholes and buttons on the points fastening it to the shirt.

Silhouette

In fashion, the overall outline, or shape of a garment.

Silk

A lustrous tough elastic fiber produced by silkworms and used for textiles.

Skater Dress

A short dress with a fitted waist and a skirt that flares into an A-line shape

Sleeveless

A garment having no sleeves.

Straight Cut

A straight cut here is reffered to fitted dress, often nipped at the waistline with no waist seam ,The dress emphasizes the waistline giving a perfect body shape.

Sweetheart neckline

A neckline on a dress or blouse that is low at the front and shaped like the top of a heart.

T

Taffeta

A fine lustrous silk or similar synthetic fabric with a crisp texture.

Tassels

A tuft of loosely hanging threads or cords knotted at one end and attached for decoration to soft furnishings, clothing, or other items.

Tent Style

The tent style was inspired by the tent dress, which is a dress that hangs loose from shoulder to below the hips, and does not have a waistline. They are usually worn without belts.

Tie Die

A method of decorating a garment or fabric by tieing string or other material around pre-selected areas in order to prevent dye from being absorbed by these areas.

Tuck

A means of manipulating fullness in garments by folding the fabric and sewing a row of stitching parallel to the fold. Fullness is released at the end of the stitching. Sometimes they are turned to the outside of a garment as ornamentation.

Tulip pants

The tulip pant has a forgiving silhouette – billowing on top, narrow at the ankles, and with layers of airy fabric , it comes in various styles.

Turtle neck

A high, round, close-fitting neck usually seen on a knitted garment.

Twill

Twill is a type of fabric (textile weave) with a pattern of diagonal parallel ribs,twill weave can be identified by its diagonal lines.

U

Umbrella sleeves

This Sleeve is called an umbrella sleevebecause it looks as round as an umbrella and it is cut and sew without any joint. This sleeve is cut fullumbrella that means without any joint, on a bias line.

V

Velvet

A closely woven fabric of silk, cotton, or nylon, that has a thick short pile on one side and has a really soft texture

V-Neck

Neckline in a garment that comes down to a point on the throat or chest, resembling the shape of the letter "V" is called a V neck.

W

Waist coat

A close-fitting waist-length garment, typically having no sleeves or collar and buttoning down the front, worn especially by men over a shirt and under a jacket

Wide leg trousers

Trousers that have very wide legs throughout their whole length.

Z

Zari

A type of gold thread used decoratively on Indian clothing.

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Diya

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Help

International Delivery

Returning Your Order

Not totally happy with your online order? Not a problem! We’re happy to accept returns – just make sure that you:

  • Send them to us exactly as you received them (no wearing them first!)
  • Get them back to us within 28 days of receipt
  • Include your dispatch note as proof of purchase and populate the returns form
  • Login to your online account and register your return

Reasons For Returning

We’ll accept returns for any of the following reasons:

  • The pieces are of unsatisfactory quality
  • The pieces are not as described on-site
  • The pieces do not fit
  • You no longer want these pieces

Restrictions

We’re unable to accept returns on the following items, for hygiene reasons:

  • Pierced jewellery (including earrings)
  • Hosiery
  • Cosmetic products

Unfortunately, if any of the above are returned, we are unable to offer a refund and the items will not be returned.

HOW TO RETURN YOUR ORDER

Returns By Post

We always recommend that you use a tracked delivery option when sending parcels back from both with in and outside the UK. Send your return to:

Diya Online
		320 Selbourne Road
		Luton
		LU4 8NU
		United Kingdom

Exchanges

We’re not currently able to offer online exchanges, so simply follow all the returns steps and place a new order on-site. Items can be returned to on of our stores and an exchange can be made at the manager’s discretion.

Refunds

Please allow 28 days from the date you return your order to us for your refund to appear in your bank account. If you’re ordering in a currency other than Pounds Sterling your refund will be issued in your local currency at your bank or card issuer’s exchange rate. Remember that unless your entire order was faulty, we’re unable to offer a refund on shipping costs.

For any queries regarding your return/exchange please email us at admin@diyaonline.com Please see our for further applicable information.

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Shipping information

We now ship globally with three easy delivery methods (subject to your country).

Ship to Home

Get your item(s) delivered to a convenient address. We deliver 5 days a week, unless you have selected a weekend delivery option. Delivery options are available in over 100 countries.

Ship to Store

You can now select to ship your goods to your nearest store for a convenient delivery experience. We now have over 2000 partner stores throughout Europe in our network.

Ship to a Diya store

You can select to ship to the Diya store, based in Luton, for a free and 7 day collection service.

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