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Not totally happy with your online order? Not a problem! We’re happy to accept returns – just make sure that you:
We’ll accept returns for any of the following reasons:
We’re unable to accept returns on the following items, for hygiene reasons:
Unfortunately, if any of the above are returned, we are unable to offer a refund and the items will not be returned.
We always recommend that you use a tracked delivery option when sending parcels back from both with in and outside the UK. Send your return to:
Diya Online 320 Selbourne Road Luton LU4 8NU United Kingdom
We’re not currently able to offer online exchanges, so simply follow all the returns steps and place a new order on-site. Items can be returned to on of our stores and an exchange can be made at the manager’s discretion.
Please allow 28 days from the date you return your order to us for your refund to appear in your bank account. If you’re ordering in a currency other than Pounds Sterling your refund will be issued in your local currency at your bank or card issuer’s exchange rate. Remember that unless your entire order was faulty, we’re unable to offer a refund on shipping costs.