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Delivery Information

We offer a multitude of different shipping options globally, click here to find out more on costs & transit times.

All deliveries are made Monday to Friday between 8:00 to 18:00, this excludes Bank Holidays, weekends and where a next day or timed option has been selected. We do not deliver on weekends unless the Saturday or Sunday delivery option has been selected.

If you have supplied us with a valid and correct mobile (cell phone) number you will receive in transit text messages providing you with updates on your pending delivery and options, should you need to change anything regarding the delivery address/day.

A signature is required upon delivery, and most deliveries will be attempted twice, unless there is an address problem.

If you are not available to accept delivery the courier will either leave a calling card; send a text message or email notification to you, to advise that delivery has been attempted. You will then be required to follow the instructions in order to get a redelivery.

You will be able to track your missed delivery by logging on to www.dpd.co.uk or www.dhl.com (depending on the service you have selected) and entering in your tracking reference number, which would have been provided to you on the dispatch notification email/SMS or card left by the courier.

Please note that the courier can also leave your parcel with a neighbour from the first delivery attempt should you not be home, and it will then be required to collect it from them.

If the parcel is not successfully delivered to you within two weeks of shipping, the parcel will be returned to us. If your parcel is returned to us there may be additional postage charges applied for further re-deliveries.

Before you finalise your order, you’ll be given various delivery options to choose from with estimated delivery times and dates depending on the delivery address.

We work our best to ensure we meet all delivery dates and times but sometimes there may be delays – e.g. because of postal/carrier delays, logistics or bad weather or technical issues etc. We will keep you updated as much as we can and you should be able to track your parcel’s progress.

During busy periods, deliveries may take longer. If you have not received your order and more than 5 working days have passed since ordering, please contact our Customer Services Team, or email us at help@diyaonline.com


Delivery Options

Timed delivery options are available on orders placed before 17:00* Monday to Thursday. Orders placed on Friday before the 17:00* deadline will be delivered on Monday (excluding bank holidays). Anything received after the Friday deadline will be delivered on Tuesday.

Timed deliveries are only available to certain areas within the UK, and can only also be made if all the items ordered are in stock and the address/contact details provided are correct. All deliveries are made from Monday to Friday (excluding bank holidays), unless the Saturday or Sunday delivery option has been selected. Both Saturday and Sunday deliveries are not available to all postcode areas within the UK.

Internationally, we also offer a range of standard and express delivery options.

Ship to Shop options are available in over 2000+ stores throughout Europe. These require you to select a store close to your address. When collecting your package, you must provide proof of address and present an official photo ID.


Duty & VAT

All deliveries to the destinations outside the EU are subject to import duties and taxes, which are levied by the importing country at the time of delivery arrival in your country. All applicable duties, fees and any additional charges for customs clearance will be the responsibility of the customer.

The price displayed for goods/services remains the same for all customers regardless of the country of delivery. For deliveries to the EU, this price includes VAT (or VAT equivalent) at the current rate. Although this price is the same for deliveries outside the EU, where VAT (or VAT equivalent) may not be applicable, customers are not entitled to any discount or refund to account for the differences in tax treatment and will pay the same price for the item as a customer placing an order for delivery to the EU (including the Channel Islands and Canary Islands). Other components of the total price at the checkout, including delivery charge, will vary for each customer.


Postage

Once your order has been dispatched, you will receive various notifications from the courier either by email or SMS, to keep you informed about your forthcoming delivery. If you do not hear anything or still don’t have your order after 5 working days after having placed your order, then please contact us at help@diyaonline.com

Postage promotions may be on offer via our website and call centre, with varying minimum spend values. These offers are only applicable for mainland UK customers or specific destinations (countries) as stated in the offer. Northern Ireland, Scottish Highlands, Isle of Scilly, Isle of Man and all EU and Non-EU Countries are excluded from this in their entirety from any offer applied to the UK mainland.


For any queries regarding your return/exchange please email us at help@diyaonline.com Please see our terms and conditions for further applicable information.

*GMT/BST as applicable.