We offer a multitude of different shipping options globally, click here to find out more on costs & transit times.
All UK and Off Shore deliveries are made Monday to Friday between 9:00 to 17:00, this excludes Bank Holidays, weekends and where a next day or timed option has been selected. We do not deliver on weekends unless the Saturday or Sunday delivery option has been selected.
A signature is required upon delivery, and most deliveries will be attempted twice, unless there is an address problem. If you are not available to accept delivery the courier will leave a calling card and/or send a notification via SMS or email to advise that delivery has been attempted (please follow the instructions on the calling card, SMS or email). Please note that the courier may also leave your parcel with a neighbour. If the parcel is not successfully delivered to you within 2 weeks the parcel will be returned to us.
You will be able to track your missed delivery by logging on to www.dpd.co.uk or www.dhl.com (depending on the courier you have selected) and entering in your tracking reference number, which would have been provided to you on the dispatch notification email/SMS or card left by the courier. If your parcel is returned to us there may be additional postage charges applied for further re-deliveries.
During busy periods deliveries may take longer. If you have not received your order and more than 5 working days have passed since ordering, please contact our Customer Services Team, or email us at firstname.lastname@example.org
Timed delivery options are available on orders placed before 5pm Monday to Thursday. Orders placed on Friday before the 5pm deadline will be delivered on Monday (excluding bank holidays). Anything received after the Friday deadline will be delivered on Tuesday.
Timed deliveries are only available to certain areas within the UK, and can only also be made if all the items ordered are in stock and the address/contact details provided are correct. All deliveries are made from Monday to Friday (excluding bank holidays), unless the Saturday or Sunday delivery option has been selected. Both Saturday and Sunday deliveries are not available to all postcode areas within the UK.
Internationally, we also offer a range of standard and express delivery options.
Ship to Shop options are available in over 2000+ stores throughout Europe. These require you to select a store close to your address. To redeem your package, you must carry a proof of address and official photo ID.
We also offer Ship to Diya store facility to UK customers. To pick their orders from Diya store they need to carry a valid Id proof (Driving licence, passport etc) for identity and billing address verification. (Order can be collected from Diya Store on next working day). Delivery options are available on orders placed before 5pm Monday to Thursday. Orders placed on Friday before the 5pm deadline will be delivered on Monday (excluding bank holidays). Anything received after the Friday deadline will be delivered on Tuesday.
Duty & VAT
All deliveries to the destinations outside the EU are subject to import duties and taxes, which are levied by the importing country at the time of delivery arrival in your country. All applicable duties, fees and any additional charges for customs clearance will be the responsibility of the customer.
The price displayed for goods/services remains the same for all customers regardless of the country of delivery. For deliveries to the EU, this price includes VAT (or VAT equivalent) at the current rate. Although this price is the same for deliveries outside the EU, where VAT (or VAT equivalent) may not be applicable, customers are not entitled to any discount or refund to account for the differences in tax treatment and will pay the same price for the item as a customer placing an order for delivery to the EU (including the Channel Islands and Canary Islands). Other components of the total price at the checkout, including delivery charge, will vary for each customer.
Once your order has been dispatched, you will receive various notifications from the courier either by email or SMS, to keep you informed about your forthcoming delivery. If you do not hear anything or still don’t have your order after 10 working days after having placed your order, then please contact us at email@example.com
Postage promotions may be on offer via our website and call centre, with varying minimum spend values. These offers are only applicable for mainland UK customers. Northern Ireland, Scottish Highlands, Isle of Scilly, Isle of Man and all EU and Non-EU Countries are excluded from this in their entirety.