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Privacy Policy


At www.diyaonline.com, we respect your privacy and are committed to maintaining it.

HOW DO WE USE THE INFORMATION YOU GIVE US?

We use the information you provide us:

  To administer your account and may disclose your details to our third party service providers for the purpose of processing your order.
  And from time to time to inform you by post email or other available means of products services promotions and special offers from Diya by RFL Ltd or our retail outlets.
  We will only contact you by telephone if there is a query regarding your order.

What information is or may be collected from you?

Our online ordering system uses a cookie to record a unique reference on your computer. We will collect certain information through "cookies" sent to your browser from a

  Web server and stored on your hard drive
  an IP address assigned to the computer which you use
  the domain server through which you access our service
  the type of computer you're using
  the type of web browser you're using

We may collect the following personally identifiable information about you:

  Name
  Email
  Address
  City Country
  Postal code
  Age Gender Occupation Education

We use personal information to:

  Help us provide personalized features
  Tailor our sites to your interest
  Get in touch with you when necessary

We use contact information internally to:

  Direct our efforts for product improvement
  Contact you as a survey respondent
  Notify you if you win any contest; and
  Send you promotional materials from our contest sponsors or advertisers

We may also use your information for payment recovery or fraud and debt tracing. We will pass on details of defaulting payments to debt collection agencies.

WITH WHOM WILL YOUR INFORMATION BE SHARED?

We will not disclose any of your personally identifiable information to third parties unless:

  We have your permission
  Special circumstances such as compliance with legal authorities
  Require disclosure
  Credit reference agencies
  Legal and debt recovery representatives for debt collection and debtor tracing purposes Security

At www.diyaonline.com, we take your online security very seriously. Full details of how we protect your information are provided below.

  When you place your order your details are stored on our secure server software.
  Your payments are taken through a secure payment gateway to ensure highest security of your details.

CUSTOMER CONSENT

By using our website you consent to the information you provide being processed for any of the above purposes except where you have chosen to opt out of being contacted by us or third parties. If you are registering 'Catalogue Request' you may change this option at any time.

You can also unsubscribe by emailing in the Customer Service section by selecting 'Remove Me From Mailing'. Please ensure you list all the email and postal addresses you have given us in the past. Alternatively write to us at

DIYA BY RFL
Mail Removal Request
P O Box 2455
Leagrave Bedfordshire
LU3 1YX.
We reserve the right to change remove or add items to our privacy policy.

We comply with all aspects of the Data Protection Act and the Distances Selling Regulations. We are compliant with PCI DSS The Payment Card Industry Data Security Standard.