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UK & Off Shore Delivery Policy


General Information

Our standard delivery is charged at £4.95 per order which covers England, Wales and parts of Scotland.

All UK and Off Shore deliveries are made Monday to Friday between 9:00 to 17:00, this excludes Bank Holidays, weekends and where a next day or timed option has been selected.

You order should be delivered within 2-3 working days once it has been dispatched. Providing you have supplied us with an email address and mobile number, you will be able to receive alerts from the courier regarding the delivery of your parcel.

A signature is required upon delivery, and most deliveries will be attempted twice, unless there is an address problem. If you are not available to accept delivery the courier will leave a calling card and/or send a notification via SMS or email to advise that delivery has been attempted (please follow the instructions on the calling card, SMS or email). Please note that the courier may also leave your parcel with a neighbour. If the parcel is not successfully delivered to you within 2 weeks the parcel will be returned to us.

You will be able to track your missed delivery by logging on to www.dpd.co.uk and entering in your tracking reference number, which would have been provided to you on the dispatch notification email/SMS or card left by the courier. If your parcel is returned to us there may be additional postage charges applied for further re-deliveries.

During busy periods deliveries may take longer. If you have not received your order and more than 5 working days have passed since ordering, please contact our Customer Services Team, or email us at admin@diyaonline.com.

From time to time we may offer special postage promotions and free delivery which will be available online and via our call centre. These offers are for the Mainland UK only, and exclude in their entirety the Scottish Highlands and Islands, Northern Ireland, Isle of Man, Channel Isles and the Isle of Scilly. All International/European orders and higher postage delivery areas are also excluded. The postage promotions offered are for standard delivery, and may be available on a differing minimum spend value via our website and our call centre. Postage promotions and in particular free postage offers are not applicable during sale periods and will be removed from the website and call centre automatically without notice.

Delivery Options *

Timed delivery options are available on orders placed before 5pm Monday to Thursday. Orders placed on Friday before the 5pm deadline will be delivered on Monday (excluding bank holidays). Anything received after the Friday deadline will be delivered on Tuesday.

Timed deliveries are only available to certain areas within the UK, and can only also be made if all the items ordered are in stock and the address/contact details provided are correct. All deliveries are made Monday to Friday (excluding bank holidays).

Location & Delivery Options Transit Time Cost of Shipping
Standard Delivery*2£ 4.95
Next Working Day*1£ 5.95
Next Working Day Before 12:00*1£ 8.50
Next Working Day Before 10:30*1£ 12.00
Saturday Delivery Before 12:00*1£ 10.50
Northern Ireland 2 £ 12.00
Scotish Highlands & Islands 2 £ 10.00
Channel Isles & Isle of Man 2 £ 14.00

* Transit time in working days (Monday to Friday) once the order has been processed and dispatched from the warehouse.

BFPO Delivery

We are unable to accept orders from those working in the British Forces, and requesting parcels to be delivered using the British Force Post Office (BFPO).

* Exceptions apply to our delivery policy, please see our full Terms and Conditions for more information.